Order Process
The Order Process
ORDER PROCESS
We appreciate every moment you spend on our site but we are also keen to make sure placing an order takes up as little of your time as possible.
1.Search for your item

Our design team have made sure you find what you are looking for as quickly as possible. You can search by brand, by category or even just type in a key word relevant to the product you are looking for. If you still can't find your item please email us and we will gladly help you.

2. Add an item to your basket

Once you have found what you are looking for enter the quantity you would like to order and click add to basket. You can add as many different items to your basket as you like so feel free to continue shopping.

3. View your basket

In the top right hand section of our website you will see a box marked your basket. This gives you an indication of how many items you have placed in your basket. At any time you can click on the GO symbol next to your basket and look at the items you have selected so far. You can amend your list of items at any time, so don't worry if you have forgotten something you can always go back to the store and add more.

4.Checking out

Once you are certain you have got everything you need you will find the "go to check out" button once you click on your basket. Click on go to check out and then follow the on screen instructions.

5.Choosing delivery options

The standard rate of postage for your order will be calculated for you and it may even be free of charge. There are a number of different additional options you can choose from. For example if you wanted the goods to arrive on a Saturday, you should select the Saturday delivery option. Selecting one of these options will place the cost of this supplement into your basket and calculate your total order value.

6.Making a payment

Payment for your order is made through a facility called world pay. This is a highly secure system run by the Royal Bank of Scotland. Please follow all of the on screen instructions.

7.Notification

You will receive email notification that your order has been received and another email once your item has been despatched.

8. Safe and Sound

Please remember that all of the systems we use are completely secure and your online safety is very important to us.

Should you experience any difficulty during the online ordering process please contact us and we will happily guide you through it.

OUR GUARANTEE

To offer unrivalled levels of customer service and knowledge covering every aspect of the aquarium, pond and reptile hobbies.

We aim to provide extensive product availability and help you through each aspect of your new or existing hobby.

With decades of experience in aquatic and reptile keeping our pledge is to provide you with a professional and thorough service tailored to your needs.

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Free Delivery on all orders over £40
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